Procedure to Resolve the Complaints in Grievance Redressal Committee

• Firstly, the Grievances Redressal Committee enters the grievance formally in its register as soon as it receives the grievances by any mode of communication from any grievant in the college.
• Secondly, the Committee will categorise and analyse the grievances received in terms of the college general Administration. Then the Head of the committee will forward the grievance to the respective department/office/individual requesting them to look into the grievance and redress it within the stipulated period that may be a week.
• The committee will monitor whether the grievance has been redressed by the respective Department/Office/Individual. The head of the committee will appoint a day for hearing by informing both the grievant and the indicted.
• The committee will enquire both the parties thoroughly without any partiality by having the evidence submitted by the grievant.
• If it doesn’t reach any resolution in terms of grievance, it will enquire again about that on another day. It will try hard to redress the grievance in that session itself.
• In case it does not reach any resolution on the grievance in that session as well, the Grievance Redressal Committee will take a decision on its own. It will be informed to both the parties.it should be agreed by both of them because the Grievance Redressal Committee’s decision is final.
• Thus, any grievance will be redressed by the Grievance Redressal Committee in a month’s time.